Masayoshi Son: Ping An Good Doctor’s AI Healthcare Technology is the Most Advanced in the World

HONG KONG, July 20, 2018 /PRNewswire/ — China’s leading one-stop healthcare ecosystem platform, Ping An Healthcare and Technology Company Limited (“Ping An Good Doctor“, the “Company”, stock code: 1833.HK), Didi Chuxing, ZhongAn Insurance and other outstanding internet technology companies were invited to attend the Softbank World 2018 conference in Tokyo on 19 July. During the conference, Mr. Masayoshi Son, Chief Executive of SoftBank Group, told the audience that, “Ping An Good Doctor’s AI healthcare technology is the most advanced in the world.”

Mr. Wang Tao, Chairman and CEO of Ping An Good Doctor, was invited to attend the Softbank World 2018 Conference and deliver a speech
Mr. Wang Tao, Chairman and CEO of Ping An Good Doctor, was invited to attend the Softbank World 2018 Conference and deliver a speech

Mr. Son has respected the work of Ping An Good Doctor for a long time. On 4 May, Ping An Good Doctor was listed in the HKEx, becoming the first listed HealthTech company in the world. As far back as the end of 2017, one month before Ping An Good Doctor submitted its listing application to the HKEx, Mr. Son had already invested USD400 million in Ping An Good Doctor through SoftBank Vision Fund.

Mr. Wang Tao, Chairman and CEO of Ping An Good Doctor, participated in the Softbank World 2018 conference as a special guest and talked about the achievements of the Company in the AI family doctor area.

According to Mr. Tao, the uneven distribution of medical resources, particularly quality medical resources, is an international issue. The lack of quality primary care and the scarcity and uneven distribution of quality medical resources have long been the source of structural weaknesses in the Chinese healthcare services industry. It is very common for patients to wait a few hours in order to receive a consultation that lasts a few minutes, and there is a lack of family doctors in China. As such, Ping An Good Doctor has established a one-stop healthcare ecosystem platform with its unique model of “AI doctor + Full-time medical team + External medical resources” in order to address the issue and tap into this enormous market.

Mr. Tao said, Ping An Good Doctor has established a full-time medical team of around 1,000 professionals and they cover 20 specialties at the “internet hospital”. Leveraging on its self-owned medical team and the standardized consulting process, Ping An Good Doctor is able to provide a quality and reliable user experience. According to the survey, the satisfaction of Ping An Good Doctor’s online medical consultation service reached 97%.

In the application of AI technology, Mr. Tao said that the AI doctor, which is exclusively run by Ping An Good Doctor, interacts with the users and guides them to accurately describe their symptoms, thus forming a structured medical record for each user. The AI doctor then provides a smart diagnosis plan based on the big medical treatment data of millions of records for the doctor’s reference. It can also offer a smart prescription after the doctor’s consultation and diagnosis.

It is understood that the AI doctor, enabled by smart voice, semantics and other technologies can increase the efficiency of doctors’ consultation times by more than five times. In 2017, Ping An Good Doctor provided more than 370,000 medical consultations per day. Taking advantage of its dedicated medical team and the AI technology, Ping An Good Doctor provides the users with online consultations, either by text and photos or by video chat, 24 hours a day, 7 days a week, and accurately identifies the users’ health needs.

Mr. Tao said that Ping An Good Doctor is accelerating to develop a comprehensive healthcare ecosystem. At present, Ping An Good Doctor has established a nationwide network of healthcare service providers, including approximately 40,000 external doctors, over 3,000 hospitals, as well as over 2,000 health service organizations. Meanwhile, Ping An Good Doctor has also cooperated with more than 10,000 offline pharmacies to launch the “one-hour drug delivery” service in dozens of cities in China.

In addition to exploring the application areas of AI doctor in China, Ping An Good Doctor is also actively looking to global markets to integrate medical service resources. Ping An Good Doctor cooperates with dozens of medical institutions in Japan. On a global scale, Ping An Good Doctor has built a medical service network to cooperate with hundreds of well-known hospitals covering nearly 10 countries and regions including the United States, Japan, South Korea, Switzerland and Singapore.

“As an internet healthcare company, the vision of Ping An Good Doctor is to help every family to have a family doctor, and every user to have an electronic health record and a health management plan”, Mr. Tao said.

About Ping An Healthcare and Technology Company Limited

Ping An Healthcare and Technology Company Limited (the “Company”) is a pioneer in the PRC Internet healthcare market and operate the largest Internet healthcare platform in terms of average MAUs and daily average online consultations in 2016.

Through the company’s mobile platform launched in April 2015, the company offers online medical and wellness services, such as family doctor services, consumer healthcare services, health mall as well as health management and wellness interaction. As of December 31, 2017, there were 192.8 million registered users, who benefit from access to quality healthcare services at their fingertips. In 2015, 2016 and 2017, average MAUs, calculated as the average of MAUs for each calendar month, reached 5.6 million, 21.8 million and 32.9 million across its platform, respectively.

The mission of the company is to build the largest healthcare ecosystem in the world and promote healthy living empowered by technology. Ping An Healthcare and Technology Company Limited’s family doctor services, mobile platform and service provider network make it a vital online portal and a vibrant healthcare ecosystem. Taken together, the breadth and depth of company’s user base and user engagement, technological capabilities and network of service providers form a substantial entry barrier for competitors.

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